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INTRODUCING

Buy Now,
Pay Later

Pay how you prefer. Buy now and split your total
into three easy, interest-free payments, with no
hidden fees and no credit card agreement.

HERE’S HOW IT WORKS.

Klarna FAQ

    Klarna is a leading alternative Swedish payments provider, offering customers interest-free payment options for a smoother online shopping experience. It provides a variety of payment options and has been used by 85 million people across 200,000 online retailers worldwide.

    For customers in the UK Klarna offers the option to pay for your order over 3 interest-free instalments.

    During the checkout process, you will know in seconds if you are approved by Klarna and can complete your purchase. Klarna is an independent payment company and the determination whether your order can be placed with provided payment options is at Klarna’s discretion.

    For more information, or to manage your Klarna account click here (Klarna.com/uk)
    Payments via Karna can be made in a few easy steps. Add your items to your basket and proceed through the checkout. Select Klarna as your payment method. Your order will be placed with us and you can sit back and relax, whilst your order arrives in the post.

    Once your purchase is confirmed, it will then be split into three (3) interest-free payments. The first payment will be taken when the order is processed and the remaining two payments automatically after 30 and 60 days.

    You can keep check on your payments schedule in the Klarna app or on Klarna.com/uk
    We hope you enjoy your Coach online purchase. If for any reason you are not satisfied with your online order, please return the item(s) to us within 30 days of purchase for a full refund. Purchases made during sales, clearance or other promotional periods must be returned within 14 days of date of receipt.

    Once we have received your return, Klarna will cancel any future scheduled payments and will notify you of any refund amounts due. The return will be reflected in the Klarna app immediately and shall be issued back to the debit or credit card, set up with the account.

    Please note, that we are unable to offer refunds in-store for orders paid through Klarna. We’re however happy to assist you with an exchange for new, unused items returned to a Coach store within 30 days of purchase.
    Klarna is an independent payment company and their Terms & Conditions of payments depend on the payment option chosen at checkout. Klarna will notify you via email when a payment is due, two days in advance of attempting to collect the payment.

    Klarna will automatically attempt to collect your payment based on the payment option you have selected.

    If Klarna is unable to collect the payment on the scheduled date, another, final attempt will be made. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in the Klarna app or on Klarna.com/uk
    Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.
    Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Coach run credit searches against you that could impact your credit rating. Your credit score will not be affected, even if you miss a payment.
    Payment information is processed securely by Klarna. No card details are transferred to or held by Coach. All transactions take place via connections secured with the latest industry standard security protocols.
    If you have a question about your balance or payments with Klarna, please contact Klarna Customer Service team or download the Klarna App to manage your payments directly.

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